Frequently Asked Questions

This Agreement was last modified on 18th february 2016

About Powerbite

Like all good companies, Powerbite started with an idea. When owner Duncan Matthews realised the need to safely buy and sell new and used Macbooks and iPhones he started Powerbite. Since then Powerbite has grown and expanded in leaps and bounds to become your proudly South Africa, trusted way to buy and sell your old Macbook and iPhone.

At Powerbite we dont sell products, we sell customer service. Our primary mission is to ensure that you the customer have the best experience. We also believe in mutual respect. We are all beings and we tend to make mistakes. How we react to those mistakes is what makes us human.

If you arent happy with the way service has been provided, please dont hesitate to ask to speak to Anthea. If Anthea is not able to assist you, you can contact Duncan directly on Linkedin.

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Why are you so much cheaper than everyone else?

Our business concept is simple, we buy from consumers and sell to consumers. We eliminate the suppliers totally allowing us to bring you the best prices in the market. If you are looking to sell an upgrade or upgrade yourself, get in touch with us to get you the best price for your unwanted gadgets or get you the best price on your new purchase.

How do i know you arent some prince in Nigeria trying to steal my money?

Powerbite developed through the need for a safe and secure platform for consumers to sell their unwanted devices and to hunt a good deal. We have multiple reviews on BidorBuy,Facebook,Pricecheck and Hellopeter.

If you still convinced our accents are fake please arrange to collect your device from our shop in Cape Town or office in Pretoria. Always first confirm we have stock

How long before I receive my order?

Our sole purpose is to give you the best service possible. That includes getting your purchase as soon as possible. If you are in a hurry please confirm we have your preferred color in stock. If we do we will deliver within 2 business days. If we do not have stock we usually take 5-7 business days to deliver

What are the payment options?

We currently accept cash on collection, EFT, Debit Card purhcases, Credit Card purchases, Bitcoin, Mobicred and FASTA .

Shop @ Artem Center
– Call to confirm stock

Powerbite Fourways

Office @ Loftus Versfeld
– Call to confirm stock

What is Certified Pre-Owned (CPO)

Cerified Pre-Owned means devices that has passed a 30+ point quality check. We only source phones that are in excellent condition to give you the best possible deals.

Note : These phones aren’t Apple CPO, just phones that have previously been used and tested to certify a perfectly working , pre-loved device.

What does CPO device come with?

Certified Pre Owned Devices usually comes in the original box with charging plug and Cable. We refrain from using second hand earphones for hygienic purposes.

How Do I Track My Order?

Once your device is couriered from our office you will receive an email with a tracking number. Please visit www.thecourierguy.co.za to track your device.

I'm new to online shopping. How does it work?

Simply browse through our list of products and check to see what you like. Then click on “add to cart” after clicking add to cart click on the cart button at the top right of your screen. When on the cart page click on “proceed to checkout”. On the checkout page fill in your details and choose the payment method you want to use. Choose EFt to make a direct transfer into our bank account. Choose Credit Card if you want to pay by Credit card or with Mobicred. Choose cash on delivery if you want to pay with cash.

When paying via EFT please email us proof of payment to sales@powerbite.co.za .

What is Special Import

Special Import devices are devices that are imported directly from our suppliers per order. These devices required upfront payment and cant be returned due to change of mind at any point after payment has been made. Warranty is honored by Powerbite

Do I Need an Account to Place an Order?

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Do you do iPhone Screen Repairs

We do iPhone Screen Replacements while you wait. We can also do Macbook Screen Repairs while you wait. Contact us for an appoint.